Privacy Policy

1. Information We Collect

1.1 Account Information

When you register for an account, we collect your name, email address, phone number, organization name, and other information you provide during the registration process.

1.2 Payment Information

Payment processing is handled by Stripe, our third-party payment processor. We do not store credit card numbers, bank account numbers, or other sensitive financial information on our servers. Stripe collects and processes your payment details in accordance with their own privacy policy and PCI-DSS compliance standards.

1.3 Usage Data

We automatically collect information about how you use the Service, including pages visited, features used, campaign activity, messaging statistics, and interaction patterns. This data helps us improve the Service and provide support.

1.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how the Service is used. See Section 7 for more details on our cookie practices.

2. How We Use Information

We use the information we collect to:

• Provide the Service: Operate your account, process campaigns, manage participants, and deliver fundraising tools
• Process billing: Calculate subscription and usage fees, process payments, and manage payouts
• Communicate with you: Send service-related notifications, billing alerts, campaign updates, and respond to your support requests
• Improve the Service: Analyze usage patterns to develop new features, fix issues, and enhance the overall experience
• Ensure security: Detect and prevent fraud, abuse, and unauthorized access to the Service
• Comply with legal obligations: Meet regulatory requirements, respond to legal requests, and enforce our Terms of Service

3. Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

• Payment processors: We share necessary transaction data with Stripe to process payments, payouts, and refunds
• Email and messaging providers: We use third-party services to deliver emails and SMS messages on your behalf as part of campaign outreach
• Legal requirements: We may disclose information if required by law, subpoena, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change

4. Data Security

We take reasonable measures to protect your information, including:

• Encryption of data in transit using TLS/SSL
• Secure hosting infrastructure with regular security updates
• Access controls that limit employee access to personal data on a need-to-know basis
• Regular security assessments and monitoring for unauthorized access

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to following industry best practices.

5. Data Retention

We retain your information according to the following schedule:

• Active accounts: Your data is retained for as long as your account remains active and in good standing
• Closed accounts: When you close your account or your account is terminated, we retain your data for 30 days to allow for data export or account reactivation. After 30 days, your data is permanently deleted
• Legal obligations: Certain records may be retained longer as required by law, such as financial transaction records for tax and regulatory compliance

6. Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct any inaccurate or incomplete information
• Deletion: You may request that we delete your personal data, subject to our legal retention obligations
• Portability: You may request an export of your data in a commonly used, machine-readable format
• Opt-out: You may opt out of non-essential communications at any time

To exercise any of these rights, please contact us at support@example.com. We will respond to your request within 30 days.

7. Cookies

We use the following types of cookies:

• Essential cookies: Required for authentication, session management, and core Service functionality. These cannot be disabled.
• Analytics cookies (optional): Help us understand how the Service is used so we can improve it. These cookies are only placed with your consent and can be disabled in your browser settings.

You can control cookie preferences through your browser settings. Disabling essential cookies may prevent you from using certain features of the Service.

8. Children's Privacy

The Service is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will provide at least 30 days' notice via email or a prominent notice within the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy. We encourage you to review this page periodically for the latest information on our privacy practices.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: